At Nutty Cart, we take pride in delivering premium-quality dry fruits and snacks to our customers. Your satisfaction is important to us. This policy explains our terms regarding returns, replacements, and refunds.

1. Eligibility for Returns

Since dry fruits are perishable products, we accept returns or replacements only under the following conditions:

• You received a wrong item or damaged package
• The product is expired or defective upon delivery
• The package was tampered or leaked during transit

To be eligible for a return or replacement, you must:

• Raise a request within 48 hours of delivery
• Keep the product in its original packaging and unused condition
• Provide photo or video proof of the issue (if applicable)

2. How to Request a Return or Replacement

Your order ID

A description of the issue

Supporting images or videos (if any)

To initiate a return, please contact us at [email protected]

3. Refunds

Once your return is approved, we will process your refund to your original payment method or as store credit (as per your choice).

• Refunds are typically processed within 5–7 business days after approval.
• Shipping charges are non-refundable unless the issue was caused by us.

4. Non-Returnable Items

We do not accept returns for:

• Products that have been used.
• Items purchased under discounts or special offers
• Orders placed with incorrect delivery details provided by the customer.

5. Damaged or Missing Items

If your order arrives damaged or missing items, please contact us within 48 hours of delivery with proof (photos or videos). We will investigate and arrange for a replacement or refund as applicable.

6. Cancellation Policy

• Orders can be cancelled before dispatch by contacting our support team.
• Once shipped, cancellations are not possible.
• In case of pre-paid orders, a full refund will be issued for timely cancellations.

7. Contact Us

For any return, replacement, or refund-related queries, please contact our support team:

Nutty Cart
📧 Email: [email protected]

We reserve the right to update or modify this policy at any time without prior notice. Please review it periodically for any changes.